Comparison Guide

Managed IT vs Break-Fix IT

The fundamental question for businesses managing technology: should you pay for proactive management that prevents issues, or reactive support that fixes them after they break?

Side-by-Side Comparison

Feature	Managed IT	Break-Fix IT
Approach	Proactive monitoring and prevention	Reactive fix-when-broken
Cost Model	Predictable monthly fee	Unpredictable hourly billing
Downtime	Minimized through monitoring	Occurs until you call for help
Security	Included in managed services	Additional cost per incident
Strategic Planning	vCIO included	Not available
Response Time	SLA-guaranteed	Based on availability

Our Verdict

Managed IT services provide more value for most businesses by preventing downtime, improving security, and delivering predictable monthly costs. Break-fix may suit very small businesses with minimal technology needs.

Unio Digital recommends: Proactive approach prevents problems and provides predictable costs

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Frequently Asked Questions

Managed IT provides proactive, ongoing monitoring and maintenance for a flat monthly fee. Break-fix IT only responds after something breaks, billing by the hour. Managed IT typically results in less downtime and more predictable costs.

Managed IT typically costs $100-$250 per user per month. Break-fix IT charges $100-$250 per hour, but costs spike unpredictably during outages. Most businesses find managed IT costs less over time due to prevented downtime.

Learn More About Managed IT

Visit our comprehensive Managed IT page for detailed information about our capabilities and approach.

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