Careers / MSP Service Desk

Tier I Service Desk Technician

Provides first-level technical support for client IT requests, delivering prompt and effective solutions that support client satisfaction.

Full-Time 6 locations in AZ, NV & Nicaragua Entry Level Travel required
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Location & Travel

Hiring locations
  • Tucson, AZ
  • Phoenix, AZ
  • Bullhead City, AZ
  • Laughlin, NV
  • Ely, NV
  • Managua, Nicaragua
Travel requirement
Local travel is required within your assigned hiring location or market.
International travel
Not required.

About this role

The Tier I Service Desk Technician provides first-level technical support for Unió Digital clients. You'll respond to requests, resolve common IT issues, communicate solutions clearly, and escalate complex work with complete documentation. This client-facing role is ideal for someone who enjoys solving problems, supporting client satisfaction, and building a career in managed IT.

What you'll do

  • Respond promptly and professionally to service desk calls, emails, and chat requests
  • Troubleshoot and resolve common hardware, software, and networking issues
  • Record accurate ticket details, categorization and priority, and resolution notes in HaloPSA
  • Explain technical solutions to clients in simple, clear language
  • Collaborate with the service desk and management to deliver the best client outcome
  • Build technical knowledge through training and professional development, then share learning with the team
  • Work with a modern managed-services stack including HaloPSA, Hudu, ImmyBot, Intune, Meraki, Microsoft 365, Webex, Rhombus, Avigilon, and Avigilon Alta

What we're looking for

  • A client-first mindset and commitment to high-quality service
  • Prior hands-on IT support experience in an MSP or technical office environment is preferred
  • Ability to diagnose and resolve foundational technical issues across endpoints, applications, and networks
  • Familiarity with computer systems, mobile devices, and common business technology
  • Strong problem-solving, communication, interpersonal, and documentation skills
  • A self-starter who learns quickly, stays effective under pressure, and pays close attention to detail
  • An IT-related degree or certifications such as CompTIA A+, Network+, Cisco, or Microsoft are a plus
  • Eligible to work in the country of the assigned hiring location and based in or relocating to one of the listed markets

You'll always hear from us

Every applicant gets a status update within 5 business days. See our 4-stage hiring process on the careers page.

Ready to apply?

Submit your resume and a few details. We review every application personally.

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